Non-Clinical Mental Health Support Resources in the UK – Helplines and Services

At some point, we may need to help our clients beyond that that we can do as a coach. In these cases, we can refer either to clinical (eg. doctor), or non-clinical support areas to help in our clients mental health support. Some people may not feel comfortable seeking clinical support. In this case, the non-clinical support should be sought.

This list is always going to be a work in progress and is accurate as at 18 July 2024.

*** If you would like your contact details to be included in this list then do get in touch.***

Phone services are a good place for support as it usually offers quick access to a person that will listen. They allow you to speak freely and openly about the challenge that you are facing. They are therefore ideal in cases of distress, suicidal thought, overwhelm or when feeling at risk.

Samaritans

Provides confidential, non-judgemental emotional support for people experiencing feelings of distress or despair, including those that could lead to suicide. You can phone, email, write a letter or in most cases talk to someone face to face.

Telephone: 116 123 (24 hours a day, free to call)
Email: jo@samaritans.org

CALM

We’re the Campaign Against Living Miserably (CALM) and we’re taking a stand against suicide. That means standing against feeling shit, standing up to stereotypes and standing together to show life is always worth living.

Telephone London: 0808 802 58 58 (open 7 days a week, 5pm to midnight)
Telephone Nationwide: 0800 58 58 58 (open 7 days a week, 5pm to midnight)
Webchat: (open 7 days a week, 5pm to midnight)
Whatsapp : (open 7 days a week, 5pm to midnight)

Mind Infoline

Mind provides confidential mental health information services. With support and understanding, Mind enables people to make informed choices.

Support Line : 0300 102 1234 (9am-6pm Monday to Friday)

The Infoline gives information on types of mental distress, where to get help, drug treatments, alternative therapies and advocacy. Mind has around 140 local Minds providing local mental health services.

Telephone: 0300 123 3393 (9am-6pm Monday to Friday)
Email: info@mind.org.uk

Rethink Mental Illness Advice Line

Provides expert advice and information to people with mental health problems and those who care for them, as well as giving help to health professionals, employers and staff. Rethink also runs Rethink services and groups across England and Northern Ireland.

Telephone: 0300 5000 927 (9.30am – 4pm Monday to Friday)
Email: info@rethink.org

Saneline

Saneline is a national mental health helpline providing information and support to people with mental health problems and those who support them.

Telephone: 0300 304 7000 (4:00pm-10:00pm)

Papyrus

Provides resources to help young people who are having suicidal thoughts.

Telephone: 0800 068 41 41 ( 24/7)
Text: 88247
Email: pat@papyrus-uk.org

Additional Mental Health Support Resources

Here are some other resources for mental health awareness in the UK:

  1. Mental Health UK has a variety of downloadable resources including conversation guides, worksheets, booklets, and posters.
  2. MHFA England offers free resources for your workplace, school, or community, including interactive toolkits, strategic guidance, and posters.
  3. Mental Health Foundation provides information to help you understand mental health and get advice on how you look after your own mental health or support someone you know with theirs.
  4. YoungMinds is a charity that provides information and advice for young people’s mental health and wellbeing.
  5. The Mix is a charity that provides support for young people under 25 on a range of issues including mental health.
  6. Anxiety UK is a charity that provides support for people with anxiety disorders.
  7. Bipolar UK is a charity that provides support for people with bipolar disorder.
  8. Nightline Association is an association of student-run listening services that provide confidential emotional support to students in distress or crisis.
  9. NHS England Resources offers guidance on adult eating disorders, community, inpatient, and intensive day patient care.