Reflective Feedback

Reflective feedback is a communication technique that involves actively listening to a speaker and then responding by paraphrasing, summarizing, or mirroring their statements to demonstrate understanding, empathy, and engagement. This approach encourages the speaker...

Active Listening

Active listening is a communication skill that involves fully focusing on, understanding, and responding to a speaker in a way that demonstrates genuine interest, empathy, and comprehension. By practicing active listening, you can build stronger relationships, enhance...

Cognitive mapping

Cognitive mapping is a technique used to identify and analyze an individual’s mental models, or patterns of thought, that influence their behavior and decision-making. Here is a step-by-step guide on how to complete a cognitive mapping exercise: Identify the...